• 27 Jun 2012 10:26 AM
    Message # 984476
    Patricia Wright, CDVS (Administrator)

    My hospital just updated both of the sign-in computers we use exclusively for Volgistics.  Since the update, the touch screens don't seem as responsive.  Our IT folks said it has something to do with Volgistics working with Windows7.  Has anyone else experienced this and is there a solution? 

    Sometimes it works and sometimes it doesn't - or it is so slow that volunteers are hitting the screen harder - without results. 



  • 28 Jun 2012 8:07 AM
    Reply # 986347 on 984476
    Jamine Hamner, CDVS (Administrator)
    I checked their help section and I couldnt find anything related to Windows 7.  Did you email their support to see what they had to say?  What touchscreens do you have?
  • 28 Jun 2012 8:38 AM
    Reply # 986358 on 984476
    Patricia Wright, CDVS (Administrator)
    I did not email support but will do that today. I have two different touch screens - one an older model, one brand new.  It doesn't seem to matter about the screens; both are having the problem.
  • 28 Jun 2012 9:23 AM
    Reply # 986399 on 984476
    Jamine Hamner, CDVS (Administrator)

    I contacted Volgistics about this issue and got the answer I suspected...this is more like and issue with the Internet Explorer you are using or with the hardware dirvers.  I have copied Volgistics response below.  And if you can tell me the make and model of your touchscreens I can help you look for updated drivers for those:

    Hi Jamine,

    Thank you for giving us a chance to respond to this. Because Volgistics is a cloud based system, the computer's operating system (such as Windows 7, Windows XP, Linux, etc.) has very little to do with how the system operates. What is more important is the web browser (Google Chrome, Internet Explorer) that is used and the Internet connection itself. If these things are in order, then a problem with unresponsive touch screens may be related to the communication between the touch screen device and the computer itself. Here are some things that they could try to troubleshoot the issue.

    1. First, connect a mouse to the computer that is operating the VicTouch display. Depending on their settings, they may also need to connect a regular monitor instead of the touchscreen monitor. Bring up the VicTouch module and use the mouse to click the numbers. If everything works fine, it points to the problem being with the touchscreen. In this case it may need to be re-calibrated, have a driver update, or be serviced.

    2. If the same problems are occurring when the mouse is used, then it is likely that a problem with the web browser or Internet connection exists. The first thing to check is the settings if they're using Internet Explorer. Help topic 2328 "Nothing happens when you touch the Continue button on the VicTouch PIN number screen" here shows how to do this.

    3. If this does not fix the problem, they should check the other settings for Internet Explorer as shown in help topic help topic 8270 "Setting-Up Internet Explorer for VicTouch" here.

    4. If the problem is still not corrected, it may be that the computer or network has security devices such as firewalls or antivirus programs that are interfering. Devices must have exceptions for and the following URL addresses necessary to check the security certificates:

    Also, firewalls must be setup as shown in help topic 1046 "Configuring your organization's firewall for Volgistics" here to allow traffic to pass through without restrictions.

    Generally these things are sufficient to correct any issues as long as the computer has been setup properly to start with as described in help topic 8271 "Setup a VicTouch computer" here.

    Please let us know if you have any other questions about this.

    Thank you,
    The Volgistics Team

  • 28 Jun 2012 12:00 PM
    Reply # 986504 on 984476

    Here's my non-techie two cents: (we use Windows XP)

    We have found that the eraser end of a pencil works better than a human finger.

    Hint #2: Provide unsharpened pencils for those that forget which end to use.  (or you can put cap erasers on both ends)

    This way you don't have to clean the screen as often either.

  • 05 Jul 2012 10:55 AM
    Reply # 996676 on 984476
    Patricia Wright, CDVS (Administrator)

    I think I have the problem fixed. The screen is very touchy!  If they just touch it very quickly - not hard, but fast, it works without a hitch! 

    The other problem I had was the older touchscreen.  It just died on me - the other one is still working, TG!  So until a replacement touch-screen comes in, they have to use the mouse (ha ha).

    Thanks for all the suggestions.


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