Quality measures tracked for our volunteer services are: monthly budget (actual vs budget), volunteers listed as active vs those who actually contributed hours for the month, value wage for the month and actual volunteer hours served.

What are you using for quality measures for your volunteer program?

Do you have any benchmarks?

if you are reporting average number of hours served per volunteer; do you subtract those that are on a leave of absence to obtain a TRUE average of only active?

I have been collecting the number of people served at our information giving areas. We use clickers and a spreadsheet that tracks how many people served per hour.  This is reported monthly and quarterly as part of our department metrics.  At this time, that is the only data I am collecting for this report. 

Listing the ways volunteers touch patients would involve many more data collection points and is worthy of further thought. 

Visits to patient rooms

Provision of items from the Care Cart

People entering the gift shop (even if they don't buy, we are giving them something to do while they wait)

Prayer partner visits

Chaplain visits

Number of paper charts, supplies, folders, more compiled

These are just a few, but I'm anxious to see what others may list.

Thanks for this great idea, Jamine.

Patty