Quality Improvement Projects

  • 16 Oct 2018 3:31 PM
    Message # 6756026

    I'm curious what metrics are monitored in Volunteer Programs and what quality improvement projects are implemented. Thanks! 

  • 17 Oct 2018 8:33 AM
    Reply # 6768483 on 6756026
    Carol Biagini, CDVS (Administrator)

    The QMS indicators I monitor monthly are:

    Vol hours served per active volunteer; Value Wage hours; Turnover rate; number of volunteers who served for the month; budget variance and net gain of volunteers..

    Turnover rate is a big project this year (due to the expense of onboarding) and I had to develop a full recruitment plan to follow for FY 2019 to increase the number of volunteers.  As part of my "goals" I was to sustain a predetermined average for number of active volunteers who served...unfortunately we have little control over this due to LOA's for illness, etc.  Of course staying within "budget" is always a key factor.

    As a quality improvement project I developed (through the great help of my SHVL colleagues) a process to follow for  handmade items being donated to the facility which had to go through Environment of Care Committee for approval.

  • 13 Nov 2018 7:03 PM
    Reply # 6903554 on 6756026

    Carol,

    Thanks for sharing your information, it was very helpful!

    Nancy

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