I'm curious what metrics are monitored in Volunteer Programs and what quality improvement projects are implemented. Thanks!
The QMS indicators I monitor monthly are:
Vol hours served per active volunteer; Value Wage hours; Turnover rate; number of volunteers who served for the month; budget variance and net gain of volunteers..
Turnover rate is a big project this year (due to the expense of onboarding) and I had to develop a full recruitment plan to follow for FY 2019 to increase the number of volunteers. As part of my "goals" I was to sustain a predetermined average for number of active volunteers who served...unfortunately we have little control over this due to LOA's for illness, etc. Of course staying within "budget" is always a key factor.
As a quality improvement project I developed (through the great help of my SHVL colleagues) a process to follow for handmade items being donated to the facility which had to go through Environment of Care Committee for approval.
Thanks for sharing your information, it was very helpful!