Hospital Gift Shop = Auxiliary vs. Volunteer Board

  • 18 Dec 2018 1:21 PM
    Message # 6965145

    I am seeking information on Gift Shop Auxiliary vs. Gift Shop Volunteer Board.


    Curretnly, we have an Auxiliary, but our bylaws are so outdated and really, with what our Auxiliary volunteers do (since times have changed) I'm thinking the group may be better suited as a Volunteer Board.


    Do you call you Gift Shop volunteers an Auxiliary or a Volunteer Board?


    Would anyone be willing to share your bylaws/rules of their Auxiliary/Volunteer Board?


    Thank you!

    Katie Christensen

  • 19 Dec 2018 3:51 PM
    Reply # 6966809 on 6965145


    We are very different from most, and have gone one step further--the gift shop is now a hospital department.  Our CEO looks as the shop as a service to our patients, families, staff and community.

    Earlier it was operated by the Auxiliary Board, which slowly disappeared and quit functioning.  Of course our average age of a volunteer is 26, which makes a huge difference in their interest in an Auxiliary.  







  • 21 Dec 2018 1:08 PM
    Reply # 6969308 on 6965145

    We are similar to Frank.  We have a Gift Shop which has become a department of the hospital with a Gift Shop Coordinator that reports to me.  All paid staff in the Gift Shop are now hospital employees with support of some volunteers.  The Auxiliary does pay the salaries of the paid staff and the hospital provides the benefits.  As a result, the net proceeds go to the Auxiliary.  The hospital is fine with that arrangement.  We also looking at restructuring our Auxiliary Board to a much smaller size since it is much more difficult to get volunteers to commit to leadership roles.  Most of what our Auxiliary works on at this point are sponsoring fundraising events and donating the proceeds to special hospital projects.




  • 26 Dec 2018 9:58 AM
    Reply # 6972448 on 6965145

    We have two gift shops. Both have volunteers who serve as cashiers during the daytime, Mon-Fri, and paid staff cashiers who cover evening and weekend hours. We have a paid gift shop manager who reports to me, and she has a paid assistant. The salaries for the cashiers are paid 100% by our Auxiliary. Salaries for the manager and assistant are partially paid by the hospital and partially paid by the Auxiliary. Our gift shops are still seen as a volunteer service area, not a department of the hospital, and proceeds from the operation of the shops goes to the Auxiliary.

    We do have an Auxiliary board, but the structure has changed. In years past we had a "chairperson/representative" for each volunteer service area and that person served on the board. Due to dwindling interest among our volunteers in serving on the board, we now have officers and 4 at-large members. Even with the downsizing and structure changes, we still have a difficult time finding people who are willing to serve on the board. Our board's focus is on fund raising, determining how those funds will be allocated, and on promoting awareness of our volunteer program and the Auxiliary in our community.

    Last modified: 26 Dec 2018 10:03 AM | Jan Verbeck
  • 26 Dec 2018 3:36 PM
    Reply # 6972839 on 6965145

    Advantages of being a hospital department come in not having a separate tax number and outside auditor.  All is internal now.

    Took accounting a while to figure out market and ordering, but that was just a part of the bumps of a new process and new accounting system that was just bad timing.  All happened right at market time.

    Working great now. 







  • 08 Mar 2019 10:41 AM
    Reply # 7206368 on 6965145

    We are a for profit hospital and the laws must vary. Because we can't mix paid employees with volunteers. That would be a big wage and hour issue. It is either paid or volunteers. I am getting really to start a gift shop so I was interested in this topic. I am in West Virginia and just wondering how you avoid this issue.

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