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Metrics

  • 14 Feb 2020 9:26 AM
    Message # 8747125

    I am trying to come up with ideas that I can use for my goals for next year. Other than hours and number of volunteers, does anyone else have something they do that can be "counted" in metrics?

    I am at a loss!

    Anything would be helpful!
    Thanks,

    Nancy Rogers

     

     

     

  • 17 Feb 2020 8:37 AM
    Reply # 8751781 on 8747125
    Carol Biagini, CDVS (Administrator)

    Nancy, I have to track several stats:

    Avg. hours served monthly per active volunteer; target : 17 Hrs or >

    (this is not necessarily accurate as it includes those on LOA in the avg)

    Value wage for hours served; target min $58,000 / mo

    turnover rate; target monthly below 2.92% to achieve annual below 35%

    # vol who served for month; target based on hx data

    net gain of volunteers; target to achieve net gain of xyz by year end (currently @ 12) key is the NET....(college students effect # greatly)

    patient escort transport call volume - trend for volumes

    number of patient visits by ambassadors both on inpatient floors and maternity.

  • 10 Oct 2020 11:12 AM
    Reply # 9295721 on 8747125

    Hi Carol,

     These are some great ideas - how did you arrive at the turnover rate goal #?

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