Our Clothing Closet is located in the hallway behind our office. VS staff and volunteers maintain the closet and can open the door during business hours, but after hours staff have to call Security. We’ve changed the process a bit over the years. Currently, patients and visitors are not allowed back to the closet (they were starting to treat it like a personal mall so thank God for Covid in that regard). We allow one outfit per patient (top, pants, socks, underwear, shoes) depending on their needs and what we have available. Often, patients only need one or two items. We do not track patient names, but we do have a log sheet where a tally is kept of patients/family members served and number of items taken out of the closet. We currently receive items through staff donations and there is a small line item in the Auxiliary budget for purchases. We are overhauling the clothing closet this summer and will be changing what we accept and buy to streamline things a bit.
People try to donate inappropriate things (dirty items, tore/stained, business clothes, dress shoes, etc) so we had to start going through donation bags in front of them and saying a quick yes or no. We don't have a way to wash things, so if it appears dirty it's a quick no. Moving forward, we'll only carry LS/SS tshirts, sweatshirts, yoga/pajama/sweatpants, socks, new underwear, and athletic shoes or flip flops. We don't take scrubs or other hospital uniform pieces so there is no confusion about who is or isn't on our team.
I could write a whole book on this closet (which at times I wish we could just get rid of because it can be a huge hassle), so if you want to chat about it sometime let me know. My best advice: make sure you set it up well at the beginning, have dedicated staff who want to actually be in charge of it, and proceed with caution.