Each of our main facilities has an Information Desk in the Main Entrance open 8am-8pm M-F and 9a-8p Sat./Sunday. We try to cover the desks with volunteers only. However, when there is an evening (4pm or after) or weekend shift open, we use PRN staff for coverage. PRN staff are also used on holidays. The volunteers and PRN staff (4) all report to the Volunteer Services office.
When the Information Desks are not staffed there are signs directing guests to use a courtesy phone to call our in-house operator for patient room numbers. Additionally we make available Guest Assitance Cards which include visiting hours/restrictions, Gift Shop/Cafeteria/etc. hours and important phone numbers such as Lost & Found, Security, Pastoral Care and so on. There are also signs that, at certain locations, are placed on an easel in the lobby with directions to outpatient departments for those patients arriving before 8am.