Annually we have to come up with three types of programs/plans to benefit our department. This has to be able to be measured by numbers. Do any of you do this? I find it hard to come up with something that can be measured especially with COVID. My position is over the volunteers and gift shop. Currently volunteers have not been able to return to the hospital except a few. If you have any suggestions or material I can review, I would certainly appreciate it. 

It's actually our Management Incentive Plan which determines if we get an increase in pay by the end of the year. It needs to be a measurable plan. In the past I would use to increase a percent of my volunteer hours, volunteers and how many make contact with patients. But since there isn't any volunteers here at the moment, I don't have a clue what to use. I don't have a date when they will be able to return.  

That is a tough one in these crazy times. Would leadership be open to more qualitative goals rather than quantitative? One thing I've learned during this pandemic is to focus more on the current volunteers, meeting them where they are, rather than trying to increase our numbers. I like the idea above of auditing to make sure volunteer records are compliant. Could one goal be to plan for safely bringing volunteers back? You could have all volunteers sign an agreement to vaccinate, mask, etc - whatever your employees need to follow.