We have volunteers that help with our Administrative Reps...

Organize daily patient visits on nursing units along with Administrative Reps,

-During patient visits, try to obtain the satisfaction level in the following areas: Nursing Care Services, Food Services, Environmental Services.

-Special requests and concerns,are referred to appropriate personnel, i.e. Unit Director, Charge Nurse, Unit Clerk, or call Administrative Representative for assistance

-Document all problem concerns on Daily Worksheet and inform the appropriate Admin. Rep. as soon as possible

-Leave all daily worksheets with Volunteer Services.

My assistant and I round, but not as much as we should.  We have set a goal of rounding each day, alternating days.  It is amazing to me the issues they have made us aware of and we have been able to solve these "barriers" to help them do their jobs better.  Also, it is a wonderful way to communicate and educate on issues that may come up while we are visiting with them.  I report quarterly to my immediate supervisor (VP of HR) our issues that have been resolved as a result of rounding with the volunteers.