Good morning, our gift shop, The Front Door, is owned solely by the hospital Auxiliary.  It is their primary fundraiser and all profits go back to the hospital to benefit patient care.  We have two full time and two part time employees and many volunteers who work in the shop.  Since 2001, the Auxiliary and the shop employees report to the Dir. of Volunteers and Retail Services (me).  That does not mean, however, that the Auxiliary has no say.  The Auxiliary is part of our team and I support them 150%!  I am a non-voting member on their board and one of the two buyers for the shop.  It was a somewhat difficult transition but we all got through it without any casualties.  Since 2001 the sales in the shop, with an experienced shop manager, have tripled.  There are ways to work it all out without resorting to outsourcing.   The auxiliary/volunteer-only gift shop management paradigm, in most cases, no longer works.  The face of hospital gift shops is changing and we need to stop doing things the way they were done twenty years ago.