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Gift Shop Management- Coffee Shop

  • Saturday, September 27, 2025 9:17 AM
    Message # 13546534

     I’m currently researching trends in hospital retail operations and volunteer engagement, and I would greatly appreciate your insights.

    Specifically, I’m seeking information on the following:

    1. Volunteer Management of Gift Shops

      • Does your hospital allow volunteers to manage or co-manage the gift shop?
      • If so, could you share how responsibilities are divided between volunteers and paid staff?
    2. Coffee Shops as Alternatives to Gift Shops

      • Does your hospital operate a coffee shop instead of a traditional gift shop?
      • If yes, is the coffee shop managed internally, by volunteers, or through a third-party vendor?
    3. Hospital-Branded Merchandise (Logo Wear)

      • Does your hospital offer branded merchandise such as apparel, accessories, or promotional items?
      • Is this merchandise sold in the gift shop, coffee shop, or through a separate platform?

    Your feedback will help us better understand how hospitals are innovating in volunteer engagement and retail services. 

    Thank you for your time

    Lisa O'Neil-David



  • Monday, September 29, 2025 9:58 AM
    Reply # 13546926 on 13546534

    Our Auxiliary manages a Gift Shop and a Coffee Bar.  They separate entities.  Myself and my coordinator (paid hospital employees) manage the operations of the Gift Shop and Coffee Bar but have volunteers operate them daily under our supervision.  For example, in our State I have my Certified Food Manager License and am responsible for the training and oversight of food safety training and our volunteers are not required to have food handlers license. The hospital system provide our physical space for the Gift Shop and Coffee Bar and provides us with maintenance services as needed.  Same with the Gift Shop, we purchase merchandise, do inventory and pricing, the volunteers do customer service and run the register on a daily basis.  All financial reporting of the Gift Shop falls to me as manager of Volunteer Services.

    Logowear for us is run through our Marketing Department via a website - Branding Merchandise - were staff can order online.  We don't sell in the Gift Shop due to space limitations in the shop and inventory storage limitations.

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