Hello everyone! Senior leadership continues to dig deep into our gift shops! The gift shops are Auxiliary owned, and we do not have a lease with the hospital/enterprise. I am curious to learn how everyone’s gift shops are structured.

1. Does your Auxiliary have a lease with the hospital? Do you have any SOP about how to run a business within a business?
2. How often do you perform an audit of the shop/s?
3. For any gift shops not ran by an Auxiliary, is it incorporated into your hospital as its own department? If so, structurally how does that work?

It feels like we are all set up just a bit differently, but any feedback I can get will be very helpful as my team charts a new path forward.

Thank you!

Sara

Our Gift shops are staffed by employees, not an auxiliary. We do have some volunteers, but they do not ring up sales. They help with merchandise restock, check out dates, gift wrap, etc. 

Our gift shops have their own cost centers. I also have an admin cost center where the retail software, leadership, and maint agreements are charged.  

We do audits when there are discrepancies' and inventory once a year.